Acceptance of Terms

Santiago Brothers Pty Ltd trading as ”Santiago” provides website services to you subject to the following Terms of Use, which may be amended by us from time to time with no notice to you. When using our website services you are also subject to any rules or guidelines which may be posted, and/or emailed from time to time.

Your use and, continued use, of Santiago website constitutes as acknowledgment and agreement to abide and be bound by these Terms of Use and any amendments.

Accuracy of Information

All goods sold by Santiago are done so in good faith and sources believed to be accurate and current. Santiago will hold no risk from materials being inaccurate and sole risk is with yourself. Access to Santiago Coffee is provided on an ‘as available’ basis. Neither Santiago or their directors or employees make any representation or warranty that (i) any material on Santiago will be reliable, accurate or complete (nor do they accept any responsibility arising in any way for errors in, or omissions from that material); or (ii) your access to Santiago coffee will be uninterrupted, timely or secure. Santiago  will not be liable for loss resulting from any action or decision by you in reliance on the information on Santiago, nor any interruption, delay in operation or transmission, virus, communications failure, Internet access difficulties, or malfunction in equipment or software.

Product Descriptions

Santiago in good faith attempts to be as accurate as possible on product information. However, Santiago does not warrant that product descriptions are accurate, complete, reliable, current, or error-free and if you find the offering is not as described, your sole remedy is to return it in unused condition.

Limitation of Liability

State and territory Legislation in Australia under the Trade Practices Act may confer rights and remedies on you in relation to the provision by Santiago of goods or services on the web site which cannot be excluded, restricted or modified (“Non-excludable Rights”).

Santiago and it’s suppliers expressly disclaim all warranties of any kind, including but not limited to implied warranties of merchantability and fitness for a particular purpose,

Santiago does not warrant that access to website function or content will be uninterrupted, error-free, free of viruses, harmful in any way or that any defects will be corrected.

Content on the website is provided “as is” and holds no warranties of any kind, in terms of correctness, completeness, accuracy, timeliness, or otherwise (either express or implied).

Under no circumstances will Santiago be liable for any indirect, incidental, special and/or consequential damages or loss of profits whatsoever which result from any use, access or inability to use or access, the web site or any content. Santiago does not control users of website and therefore will not be liable for users opinions, behaviour, information and/or advice and any defamatory statements or offensive conduct.

To the fullest extent permitted by law, Santiago’s will not be liable for breach of any implied warranty or condition of the goods and it’s up to Santiago’s discretion on compensation, be it the replacement of the goods or refund for the cost of goods.

Applicable law

Conditions will be governed in accordance with the laws of the state of Queensland, Australia.


All material provided by Santiago is copyright protected and use is for personal reference only. The material may not be used, copied, reproduced, published, stored in a retrieval system, altered or transmitted (except where such use constitutes fair dealing under the Copyright Act)  without the prior written approval of Santiago. All software used on this web site is the property of Santiago and is protected by Australian and international copyright laws.


The Santiago logo is a registered trademark ofSantiago Brothers Pty Ltd. Other trademarks may be displayed on Santiago from time to time which may may belong to third parties. Use of logo can not be used without the express written permission of Santiago or the relevant owner.

Your Account, Membership and/or Registration

For Santiago to ensure goods are delivered to correct person or address you agree to provide true and complete information about yourself as required by the web site’s Registration Form. It is your responsibility for maintaining the confidentiality of your Registration Data and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.

If Santiago suspects the information to be untrue, inaccurate, fraudulent, not current or incomplete, Santiago has the right to suspend or terminate your account and refuse any and all current or future use of the web site.

Electronic Communications and Your Conduct

Any email correspondence from you to Santiago gives us consent to respond through email and you agree that electronic communications satisfy any legal requirements.

Online Security

Santiago takes online security very seriously. Santiago will never ask you to provide personal information like your bank details, credit card details, your address, driving licence or passport numbers via email, sms or social mediums.

Delivery of Goods

Santiago does not accept responsibility for any loss of, damage to, late delivery or non-delivery of goods ordered from our web site. To the maximum extent permitted by law, you agree to release Santiago and our carriers from any liability relating to loss of, damage to, late delivery or non-delivery of any goods you order from this web site. Items are shipped standard via a combination of couriers and Australia Post.

Risk Of Loss

Risk of loss for purchased goods pass to you upon delivery.

Refunds And Returns

Returns must be within 30 days of invoice and item must be unused and packaging in new condition for Santiago to approve a refund. Santiago will accept returns in accordance with Queensland and Australian law. There may be additional fees such as re-shipping or re-stoking fee.


If a product is faulty please contact us immediately so as to authorise a repair or replacement. If an item arrives and is faulty on arrival please contact us within 14 days so we can arrange a replacement or repair.


Santiago prices are GST (Australian goods and services tax) inclusive unless stated otherwise. Santiago will issue a Tax Invoice for all purchases.

Third party links and advertising

Santiago may have hyperlinks and pointers to other web sites operated by third parties. These are separate entities and not under control of Santiago and such Santiago holds no responsibility for the contents of any linked web site. Clicking on hyperlinks leaves Santiago website and do so entirely at your own risk.

Errors And Omissions

Santiago in good faith endeavours to maintain the accuracy of product images, product descriptions, stock availability and prices. Santiago reserves the right to cancel an order and/or reverse a payment if an order has been placed based on incorrect, suspicion of fraud or erroneous information.